Welcome to HR by Design (HRbD)

 Building Capability. Enabling Growth.

At HR by Design, we believe people are the heart of every successful organisation. For over two decades, we’ve partnered with businesses across the globe to design and deliver human-centred solutions that unlock both organisational and individual potential.

Founded by Helen Hartley, an internationally recognised HR and Organisation Development leader, HRbD brings together a powerful blend of strategic expertise and practical, people-focused solutions. Helen’s career has spanned the United States, Europe, Asia Pacific, India, and New Zealand, working with global icons such as Duty-Free Stores owned by Louis Vuitton Moët Hennessy (LVMH Group), Schwarzkopf, and Levi Strauss & Co., where she was a Global Faculty member in the Leadership, Ethics and Diversity Programs.

Today, HRbD is known for creating sustainable change through innovative programs that integrate strategy, planning, and execution. Recent successes include the global rollout of Leadership Development, Management Development, and Women’s Development programs, delivered via live classrooms, across three continents with measurable impact.

With the launch of Momentum 2.0, our flagship Leadership Development program now goes further: equipping leaders with critical people skills. This curated program is also available to client organisations to transfer knowledge to in-house facilitators through a Train-the-Trainer model. This ensures that the benefits of Momentum are embedded, multiplied, and sustained across your organisation long after the program concludes.

Whether you’re navigating transformation, developing leaders, or embedding cultural change, HRbD will partner with you to:

  • Build leadership and management capability
  • Design and deliver programs tailored to your culture and strategy
  • Coach and mentor executives and emerging leaders
  • Create organisational frameworks that drive performance and engagement

Our approach is collaborative, customised, and globally proven. We bring deep knowledge, innovative tools, and a commitment to building thoughtful leaders who deliver results.

Together, we can design the future of work for your organisation.

Global or Local Delivery?

In a global environment, it is important to consider the cultural context within which participants belong and for them to consider the implications of any actions they take. The benefit is that we do not assume Western models will work or be appropriate in all cultures. Although very well researched, our models are not imposed on the participants, and the relevance is discussed within their cultural context. We have had some deeply revealing discussions when working across cultures.

Momentum:

The Importance of People Skills for Leaders

Leaders are expected to communicate effectively with people at all levels. They are expected to influence others, make decisions, lead happy and productive teams and produce successful outcomes for the business.

Contemporary research tells us that ‘soft skills for leaders are in demand.  Do you think the term soft skills, although a generally accepted term, really encompasses what additional business skills are needed?  Soft suggests – comfortable, gentle and easy. The term ‘soft skills’ does not truly reflect what we need to understand when connecting with people.  There is nothing ‘soft’ about soft skills. I prefer to call them People Skills. Think of a time you had to navigate through the delivery of bad news, an unpopular decision, manage a poor performance issue, terminate an employee’s employment or make an employee redundant. There’s nothing soft about these situations. They can be tough, challenging, emotionally draining, and, I’m told, keep leaders up at night. As difficult as these situations are, over time, most employees will forget why they found themselves in such circumstances, yet they will never forget how they were made to feel!

Alternatively, if you have high-performing teams with great co-worker relationships, as the leader, you will be challenged to support them to stay on top of their game. Using great people skills to connect and engage people will see them flourish as a team, develop individually and stay engaged.

Having great people skills enables leaders to communicate and connect with others more effectively. Ask yourself, ‘Do you understand your people, their drives and motivations, and are you able to understand their behaviours and interpret their reactions? It’s about understanding how people tick!

Momentum will assist you in developing great people skills and provide a pathway to greater self-understanding by providing opportunities to deepen your understanding of how you tick.

Go to Momentum

For further information, please get in touch with Helen Hartley here!

Participant Testimonials

It was a great journey, and I would like to thank you for your sessions. The sessions certainly helped change perspectives over certain issues and educated me in certain key areas of managing the team, as well as myself.

Good to have a session that shared real-time scenarios, very collaborative sessions. Real life scenarios helped to bring the reality to the sessions. Discussions are very effective. I liked pre-reading to the session then the group come up with examples faster and easier.

Thank you, Helen, it was wonderful to interact with you and the rest of the team. Personally, for me it was a wonderful experience to see how other teammates look at various situations and sharing your experiences

I really enjoyed the breakout activities. Always received on-spot answers to queries. The recorded videos and extra reading materials are very helpful to refer to as needed. Particularly enjoyed listening to the examples given by the other team leaders/managers and learnt a lot from the group discussions

Helen has great knowledge of the subjects and relates clearly, fantastic facilitation. Helen adapts to people’s learning styles & pace really well, Great sessions, thanks Helen

I must tell you that I found your course to be very valuable. I learned a lot about myself and different leadership styles, identified areas I need to grow in and gained a great toolbox to help me get there. I’ve been really trying to put everything I learned into practice. Thank you for all your guidance and I’m looking forward to continuing to grow!

Guiding Principles for Thoughtful Leaders

Perceptive

Thoughtful Leaders are masters of watching and listening. When engaging with people, they have heightened awareness of their tone, mood, and feelings.

Reflective

Thoughtful leaders understand the value of deep thinking. It enables them to gain a deeper understanding and meaning from their experiences.

Empathetic

Thoughtful leaders can pick up on others’ emotions to better understand what is happening; they perceive what other people are feeling and thinking, even if they do not feel the same way.

Growth Mindset

Thoughtful leaders have an insatiable appetite for knowledge, which drives them to read, discuss and absorb complex concepts and broad perspectives. They never stop being curious, and this mindset is used to drive and encourage others.

Action Orientation

Thoughtful leaders are rarely stuck in analysis paralysis. They know how to turn careful thought into meaningful action.  The thoughtful leader looks ahead, translates goals and objectives to others, and then executes plans according to strategic imperatives.

Optimistic

Thoughtful leaders are role models and set the tone for preferred behaviours, organisational norms and standards.  They lead with optimism and positivity as they share their thoughts, perspectives, and insights.